The electronic health care services are high quality, but not all residents of the municipality are able to use them. Because of this, the availability of traditional service channels must also be ensured in the future.

Basic education currently has sufficient and functional digital environments, systems and equipment, but they must be developed and replaced. The digital and pedagogical skills of teachers have not improved as planned, and there is a lack of sufficient monitoring data on the development of pupils’ skills.

The quality control of the 24-hour care of the elderly can be considered to be satisfactory in the City’s own service provision and sufficient in purchased services.

The oral health care services of the City of Helsinki are high quality, but access to care has been difficult, particularly due to problems in making contact and the lack of non-urgent appointments.

The family centre model has increased cooperation between different professionals according to the objectives. Family centre work is just beginning in several areas of Helsinki, and there are still needs for development.

Not all large-scale traffic projects of the City have been implemented in such a way that it would be possible for them to stay within the original cost estimate or schedule.

The City is unable to monitor the great number of worksites to a sufficient degree or intervene in operations efficiently enough in the event of issues. Disturbances caused by street construction sites are assessed by major professional construction operators, but they are only responsible for roughly half of the excavation sites within the city.

With the introduction of the new management system and City division model, the controllability of the City organisation has improved. However, control and direction have become more fragmented, and there is a lack of clarity regarding who directs what.